Support
ShuShu support
Need help with ShuShu? Start with the common questions below or reach out so we can get your family resting again.
Quick help
- ✓ Ensure your device volume is up and silent mode is off.
- ✓ Use airplane mode for uninterrupted playback during naps.
- ✓ Set a sleep timer for a gentle fade-out at the end of a session.
- ✓ Unlock Premium for Snuggle Songs and advanced playback controls.
FAQs
How do I keep sounds running?
Open a sound or mix and press play. Sounds loop seamlessly and continue playing even with the screen locked or in the background.
Can I use airplane mode?
Yes. ShuShu is designed for offline use. All sounds are available without a connection so nothing interrupts a nap.
How does the sleep timer work?
Set a duration and ShuShu will fade the volume down gently at the end to avoid startling your baby with sudden silence.
What are Snuggle Songs?
Snuggle Songs are premium tracks specifically designed and tuned to calm crying babies and create a soothing environment.
Contact
Email us at appcontactxyz@gmail.com. Please include your device model and a brief description of the issue. We aim to reply within one business day.